We're Branching Out!

We’ve been putting our blood, sweat, and tears into our new Branching & Hotspots feature for the last few months, and now they’re finally ready to join our Enterprise family! Thank you to everyone who has beta tested branching. Your feedback has helped us polish the edges and ensure that branching is intuitive and powerful to use! So without further ado, here’s the full lowdown of branching & hotspots for you:

  • Choose your own adventure. Branching gives you the power to direct users to different questions based on how they have answered previous questions. Branch to a new question,an existing question, or simply send panelists to the end of the test. tMBOJovTfS.gif

  • Heat things up with Hotspots. Using hotspots, you can designate specific areas on a page that will lead testers down a navigation flow. Gain a stronger sense of usability by using hotspots to build a prototype and test navigation and user flows. sH76hFxxE2.gif

  • Evaluate all possible interactions on a page. The hotspots become your success criteria to quickly judge the usability of your pages, but where do testers go when they click outside of your hotspots? Click tests allow you to set designations for all clicks on the screen so you surface information even from the people who may get lost throughout your flows. jYnCkKX6kt.gif

In Conclusion:

  • Guide users through a custom test by branching to specific questions

  • Use Hotspots on static images to evaluate how users move through a workflow

  • Create success criteria during click tests to quickly judge whether or not the interaction works

  • Gather quantitative & qualitative feedback about why users navigate through a flow in a specific way

Branching & Hotspots in Beta


Some of you astute Helioites may have noticed a swift mention of branching in our last update. The feature is still in beta, but we’ve been working hard to make it snappy, stable and powerful. In this update we’re announcing a new way you can use branches: hotspots!

With hotspots you can now build clickable prototypes for flow testing. Flow testing is a powerful way to gauge whether or not users understand your design from a navigational perspective.

In Helio, hotspots can take testers to other screens, to the end of a test, or any of our other question types! Let’s walk through a couple of common use cases for hotspots:

Examples of use cases:

  • Testing elements of a screen in different locations. With hotspot branching, you can test different variations to track which design yields the best success rate and overall higher user comprehension.
  • Prioritizing. Understanding the different priorities of a user by mapping their behaviors and tracking the various journeys taken.
  • Prototype testing. This gives you a clear idea of how a user will navigate through your website and the path most taken.
  • Stronger sense of usability. Hotspots provide you the certainty of where users expect to find and navigate through your website or mobile application.

That’s it! To be the first to use Hotspot functionality, drop us a line at hello@helio.app.

Happy testing!!

Create - Something Beautiful.

We're very excited to announce another big update for Helio. We've spiffed up the test create flow to make your test creation experience even easier!

Here's what we've been up to:

  • Tighter styles. We've improved the typography, colors, and layouts for each of the create cards.
  • Sturdier layouts. We've battle-tested through mobile and desktop layouts to make sure you can create a test on any device or screen size.
  • Preview from a specific question. Now you can preview directly from any question, by just clicking on the eye icon.
  • Nicer error messages. We heard user feedback around making our test validation a little nicer. It's a much friendlier experience now :)
  • Clearer ordering. We've updated the order of the test sections so that the Introduction card is near the top.
  • "End of test" section. It's super easy to redirect panelists once a test is complete.

Introducing Branching!

On top of all of these updates, we've also rolled out branching to beta testers! With branching you're now able to direct users to different questions based on how they answer.

Screen Shot 2018-11-05 at 3.53.59 PM.png

If you're interested in beta testing branching tests, drop us a line at hello@helio.app.

Happy testing!

Hot Take!

Welcome to the new take flow. We've visually polished everything, making test taking easier and improving your data reporting in a big way.

Here's what we did:


  • Visuals from the future. Who wants to take tests in a clunky outdated interface? Nobody. Questions are now easier to navigate and make sense, achieving maximum context retention. Animations, shadowed edges, even color vibrancy has been improved to keep your testers engaged.


  • Button proximity to actionable items is now closer. People have expectations about buttons and their locations. Now, everytime users click an option on the screen, buttons are waiting directly under it. Right where it should be.

Free Response zoomies.gif

  • Zooms that make sense. We made it easier for testers see the content they're reviewing by integrating a zooming feature on the same answer window. Not only is this a fun and easily viewable interaction, testers can always take another look before they answer.


  • More accurate follow ups. Sometimes testers can forget their response before answering the follow up question. We've now included all responses (even click and preference) right next to the tester's follow up question.

Click + Ending.gif

In Conclusion:

  • Beautiful interface keeps users engaged and invested.
  • Buttons are closer to answers, making interaction faster and more confident.
  • Images and answers on the same page, enabling zooming for deep inspection and more context.
  • Improved context on likert, NPS and Multiple Choice questions by showing testers what they've chosen, enabling improved follow-up responses.

That's it! We've burned every ounce of midnight oil we had bringing Helio past the times and into the future. We love what we do, and can't wait to see how you use Helio to take your designs into the future!

The Helio Team

Pin & Win!

Ever been in a situation where you wanted to randomize multiple choice answers, but not all answers? Perhaps, keeping the first and last choices always first and last?

Check this out!

You can now pin answers in multiple choice questions!

"But why?" we hear you scream. It's important to randomize multiple choice questions. Some respondents are unknowingly drawn to answers located in the middle of choices, overall response data may reveal certain answers standing out as more popular than others. This is especially true for vague questions or questions respondents may not know the answer to.

To counter this phenomena, randomizing your multiple choice answers is key to success!

Here's how to add pins to your Multiple Choice questions:

  1. Choose Multiple Choice test type
  2. Fill in some options
  3. Choose "Randomize Choice Order" (pins aren't visible without this option)
  4. Observe "Pins" on the right of each question
  5. Choose pins that should stay where they are in the list (not randomized)

Screen Shot 2018-09-06 at 10.18.01 AM.jpg

Helio will randomize all other choices but keep Pinned answers in place! Screen Shot 2018-09-06 at 10.20.54 AM.jpg We're excited to share all Helio improvements coming down the pipeline. Keep your radio dialed, lots of updates coming soon!

The Helio Team

Guten Tag! The Tags Feature Is Here!

Screen Shot 2018-08-15 at 3.13.10 PM.jpg

We're super excited to announce Helio Tags, which allow you to search for Projects, Tests, or Observations across your entire account! Just visit your Dashboard and click the search bar at the top right to jump in.

Imagine that you need data on a test you ran a few weeks ago, and you can't remember what project it was in. Find what you need in seconds by typing keywords used in the test! All results will be shown from most to least relevant, making it super simple to find what you're looking for.

Additionally, any and all words used in the "Tags" section of making a test will be fully searchable from your Helio dashboard! Make sure to add some relevant keywords to make searching easier in the future!

Screen Shot 2018-08-15 at 3.30.18 PM.jpg

We're super excited to keep making improvements to Helio that improve your workflow and remove friction from the process. Stay tuned for HUGE updates coming in the near future!


Google Single Sign-on Now Available!

That's right! We've integrated Google's Single Sign-On functionality into Helio to make signing in and signing up EASY!

Don't worry, your existing Helio account is auto-magically linked in the background, the struggle of remembering usernames and passwords is a thing of the past! Thanks Google!

Your security minded friends,
The Helio Team


The Incredible Bulk Hide!

We've introduced a new feature that let's us refine responses with a fine-tooth comb.

Say you're targeting a specific Advanced Audience and want to make sure the responses still fall within the advanced audience segment. Try asking a preliminary filter question on your test, select a filter that you want to exclude, and bulk hide the filtered outlying responses with a single click in the Bottom Bar! Screen Shot 2018-06-12 at 2.38.20 PM.png

We're excited to continue to lead the way people design connected product and services! Keep an eye out for even more new features in the near future.

The Helio Team

Disable and Regenerate Share URLs


Toggle Sharing

You can now disable sharing on both projects and reports. By toggling sharing off the share link token will be immediately disabled. You can reenable the share link by toggling the slider. This does not change the share URL, it only disables/enables it.

Regenerate Share URLs

Share URLs can also be regenerated to revoke access via the previous tokenized link by clicking on the "Regenerate Link" icon. A new URL is issued and can then be shared. This works for both project and report levels.

Modifications to share links at the project levels impact share links at the report level. If you disable sharing on project. Sharing is disabled for every report in that project.

Happy sharing!

Say Hello to Helio.app!

You may have noticed Helio has had a slight change of address from zurb.helio.com to helio.app. Fear not! All of your previous links will continue to work.

Here's a few reasons for the change:

  • It's a web app! This a new TLD specifically for apps like Helio!
  • It's short and memorable! With addresses like helio.app and my.helio.app it's hard to forget!
  • Built with security in mind. As usual, we've been consistently ahead of the curve with security. All .app domains require HTTPS.

Have any questions, issues, or comments around these changes? Email us at our fresh new email address help@helio.app!

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